About the Encircle Program

Membership is voluntary and open to all Indian citizens above 18 years and with a valid Indian mobile number. The Titan Encircle membership is only for individual use and not for corporate purchases. The Titan Encircle membership is non-transferable. Offers/ benefits/ discounts offered to the Encircle member are limited to the respective individual only. These offers are not transferable to other Encircle member/ non-member. Two or more offers cannot be clubbed together.

• Upon signing up on our e-commerce websites, you will be added to Titan Encircle as a Silver tier member.
• You can also enroll on the program through our stores by expressing your intent to the cashier at the time of billing and providing your details (First Name, Last Name, Mobile Number are mandatory).
• Once your details are registered, a membership number will be assigned to you, and your unique registered mobile number will be mapped against this membership number. Each mobile number can only be mapped to one Titan Encircle membership. Please note that your name and mobile number are mandatory for this process. OTP verification is a must to enroll.

• Titan Encircle offers three tiers of membership - Silver, Gold, and Platinum
• Refer to NeuPass FAQs for tier wise NeuCoin earning structure.
• To get upgraded from one tier to the next, you would need the following amount of NeuCoins:
  • From Silver to Gold tier - 500 NeuCoins
  • From Gold to Platinum tier - 3000 NeuCoins
• All NeuCoins earned will be updated in your account within 24 - 48 hours of the transaction at stores. NeuCoins earned on any of the ecommerce websites will be unlocked and credited to your account after 30 days of the transaction. The earned NeuCoins will be in locked state for 30 days from the purchase date.
• The NeuCoins earned are valid for 12 months from the date of last transaction.
• NeuCoins/tier will be calculated at the end of the day, and the new tier will start the next day.
• Value of NeuCoins redeemed in a transaction will not be considered as part of the eligible amount for earning NeuCoins. If the entire transaction amount is paid using NeuCoins, no additional NeuCoins will be earned. In case of partial redemption, only the remaining payable amount will be considered eligible for earning NeuCoins.
• Any transactions that avail discount using the product level coupon are not eligible for earning NeuCoins.

When you return/change products that you have purchased, the NeuCoins earned on the transaction will be deducted from your overall NeuCoins balance.

When you join Encircle, you will receive a Gift Voucher via SMS, WhatsApp, or email. This can be redeemed at any of the Titan brand stores.

Steps to Redeem:

• Step 1: Visit any of our stores to redeem your gift voucher.
• Step 2: While billing please provide the cashier with the Gift Voucher code sent to you.
• Step 3: The cashier will apply your Gift Voucher code to the bill and your voucher will be redeemed.

Please note:

• Your Welcome Gift Voucher can only be redeemed once on the respective channels.
• Offers are fixed to their respective channel and the tier into which you have enrolled.
• Your Welcome Gift Voucher will be valid for six months from your date of enrolment.

• Birthday and Wedding Anniversary Offers: You can get exclusive offers on your birthday or wedding anniversary which can be availed at any of the Titan stores (Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Skinn, Taneira). The offer will be active in your account only for 30 days (15 days before and after the date of your birthday/wedding anniversary). You can avail all offers but will be restricted to only one-time redemption for each brand during the offer period.
• Exclusive Preview: You get to be the first to check out our new products at exclusive product previews, which will be communicated to you two or three days in advance.
• Free Cleaning: You can avail free cleaning services for your Jewellery and watches on request. The store will use approved and friendly liquids/cloth while cleaning your Jewellery and watches.
• Free Eye Check-up & Eyewear Servicing: You can avail free servicing for your eyewear. You can opt for a reminder for an eye test and contact lens refill every 6 months and we’ll help you mark your calendar. Please note that the eye check-up service is free for Encircle members at all EyePlus stores.
• Titan & Partner Brand offers: Being an Encircle esteemed member, you will get some exciting benefits from Titan brands as well as associated partner brands. You may stand a chance to get access to some of the most popular events across multiple cities in India.

To check your transaction summary, you may visit the My Account section on Titan brand website/app or the My Orders section on Tata Neu app. You can also contact our Customer Service team at customercare@titan.co.in or by calling the toll-free number 1800-266-0123. This toll-free number is not applicable for international shipments.

You can contact our Customer Service team at customercare@titan.co.in or call the toll-free number 1800-266-0123 between 10 AM and 10 PM on all days. This toll-free number is not applicable for international shipments.

Encircle membership is lifetime and cannot be deactivated. Customers returning after a long gap will be identified with their original membership number, as long as they use their registered mobile number.

In case of account deletion, you may contact our Customer Service team at customercare@titan.co.in or call the toll-free number 1800-266-0123 between 10 AM and 10 PM on all days.

Purchase of gold coins/bars & Gift cards are excluded from Titan Encircle program.